Welcome
Curriculum Vitae
PHONE 5 1 9 . 4 9 8 . 7 6 7 2 • E - MAIL JAMIE@JAMIEHARI.COM
J A M I E L . H A R I
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SUMMARY OF EXPERIENCE
Product Management, Software Development, Support & Communications
• Functional experience as contributing manager for business process and policy development, sales and marketing initiatives, product documentation, training and new feature innovation
• Deep understanding of software design, development, maintenance and support; application and information architecture, UI design and usability; product, project and functional management experience
• Broad functional and architectural knowledge of enterprise, client/server and desktop software technologies; NPD methodologies and practices; middleware, application servers, database, data warehousing and mining, security, records management and retention, business process automation, portal and integration technologies
• Web Services and emerging standards and protocols; experience with Oracle, MS SQL Server, LDAP, NTLM, Java, JavaScript, .NET, HTML, XML, PHP, and OScript
• Exceptional ability to express technical terminology and solutions in terms of relevance and impact to business; superb problem solving capabilities and technical aptitude; able to assess complex issues, articulate, synthesize and apply solutions in an appropriate manner; strong ability to communicate with clients and manage and influence others within a distributed organization; strong networking and relationship building across internal and external organizations; leadership by example; solid project management and team building
skills
• Involved in high-level negotiations and projects with senior executives of several international corporations
• Presenter and key-note speaker at conferences and seminars; interviews for international newspapers and magazines; project and product evangelist
WORK EXPERIENCE
2006 - Present Open Text Corporation Waterloo, Ont
Product Specialist
• Content Server (formerly Livelink ECM) and Eloquent LaunchForce product specialist; additional SDK specialization
• Interface between product management, development, sales and customers
• Experience with Content Server deployments and integration in a wide array of enterprise architectures; VMWare Server
• Livelink Architecture and Security
• Support lab administration
SDK Specialist (2007 - Present)
• OScript and Livelink API (LAPI) and Enterprise Web Services (EWS) development, debugging and support
2004 - Present Basil Enterprises Inc. Waterloo, Ont
Founder, CEO
• Executive manager for all company segments: Web Hosting; Web and Software Development; Technical Consulting; Products
• Sponsor for new product innovation
• Responsible for hosting and development sales results
Creator & Product Manager - Database Projects (2004 - 2009)
• Planned and implemented two Internet websites; more than 7 million visitors and 80 million pageviews annually; top in niche
• Executed all project changes from concept to release; directed all critical decisions of policy, procedure and content; owned key metrics and drove improvement based on those metrics
• Negotiated sale of projects to Silicon Valley start-up comany, Wikia Inc., backed by Amazon.com, Bessemer Venture Partners and the Omidyar Network, in 2006.
• Brand development; aligning the product, features, and community for sale or investment
• Project communications, meetings and events coordination, conflict resolution
• A/B testing for feature implementation, marketing and sales initiatives, and UI design
• User behaviour analysis; UAT; market forecasting; traffic pattern recognizition and exploitation
• Freelance product consultant and key-note speaker for MediaWiki software
• Product training development; learning facilitation
• Ad-hoc product / project management consultation
• Best practice and process automation design and maintenance
• Media contact and project evangelist
• Content management; taxonomy and web placement; quality assurance director
• Building teams around functional purpose
• Advising product business owners and senior executives based on interpreted analytical data
Creator & Product Manager - TorrentLend (2008)
• Innovated and developed concept for peer-lending facilitation service
• Early pioneer in unrealized Canadian economic marketplace
Technology Solutions Consultant (2004 - Present)
• Freelance software and web development
• SOHO requirement analysis and solution iteration
• Training development and facilitation
Systems Administrator (2004 - 2006)
• Web and database server administration and maintenance
• Software installation, configuration, customization and maintenance
• Network planning and support
• Backups and disaster recovery planning
• Application integration
• Custom or pre-made website support
• Multiple application stacks; LAMP, WIMP, WAMP
2005 - 2006 Sun Life Financial Waterloo, Ont
IT Analyst
• Investigate, diagnose and resolve system problems related to networks, software, internet access and hardware for sales systems
• Received issues escalated by first level Analysts
• Development and maintenance of knowledgebase documentation
• Training facilitation of new Analysts
2002 - 2005 Rogers Communications Inc. Kitchener, Ont
Senior Customer Service Representative (2004 - 2005)
• In-bound call center customer service; sales and lead-generation
• Customer relationship management
• Received issues escalated by Junior CSRs
Management and Operations Support (2004)
• On-rotation substitution for duties of managers out of the office
• Performance quality assessment, skill-development planning and one-on-one coaching
• Workforce planning; large-scale vacation scheduling
Training Facilitator (2003)
• One-on-one coaching and group training for new employees
• Performance quality assessment, skill-development planning
Customer Service Representative (2002 - 2003)
• In-bound call center customer service; sales and lead-generation
1999 - 2002 RMH Teleservices Brantford, Ont
Customer Service Representative
• In-bound call center customer service
• Customer relationship management
EDUCATION
University of Waterloo Waterloo, Ont
Faculty of Math, Computer Science
Wilfrid Laurier University Waterloo, Ont
Faculty of Arts, Languages
Nexient Learning Kitchener, Ont
Project Management - Managing IT Projects
PROFESSIONAL MEMBERSHIPS
• PMI - Project Management Institute (2009)
CERTIFICATIONS
• OTLSA - Livelink System Administrator
• Kofax Technical Solutions Specialist
• Actively working toward PMP certification
• CPR / First-aid certification
• Joint Health and Safety Committee certified member. Certified according to training requirement established by the Workplace Safety & Insurance Board under Section 4 (1) of the Workplace Safety & Insurance Act.
COMMUNITY ACTIVITIES
Boys and Girls Clubs of Canada
Youth Mentor
Awana Clubs International
Youth Leader
INTERESTS AND ACTIVITIES
Music, guitar, drums, piano, travel, foreign language studies, social networking media, and hobby programming.
SKILLS AT-A-GLANCE
• Product Management
• Project Coordination and Communication
• Sales and Marketing
• Media Communications; Press Releases
• Knowledge Management
• Web Content Management
• Open Text Content Server (Livelink)
• Kofax Capture (Kofax Ascent Capture)
• Training Development and Instruction
• Personnel Management
• Software Architecture and Development
• C#, .NET, Java, JavaScript, PHP, HTML, XML, SQL, OScript
• Technology Support
• Customer Service
• English; fluent
• Spanish; strong written and oral communication and comprehension
• French; strong written and oral communication and comprehension
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